We’re so sorry to hear that! Elevate and our distributors will address the damaged item and you will be able to submit a request for a replacement under our warranty policy free of charge.
If your item was purchased through SPS Co. please contact them directly at https://www.spsco.com/contact-us to process your request.
If your item was purchased through Elevate directly, please contact us via our Support channels and we will resolve the issue right away.
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